Hamro Patro, Inc.
Provide professional and timely customer support across email, chat, and phone
Assist users with remittance and money transfer services
Resolve customer issues to enhance satisfaction and loyalty
Ensure compliance with regulatory and company policies
Collaborate with internal teams to improve service efficiency
Maintain accurate records and escalate issues when required
Prior experience in customer service, preferably in remittance, banking, fintech, or financial services
Strong verbal and written communication skills
Excellent problem-solving ability with high attention to detail and accuracy
Basic understanding of remittance processes, international money transfers, and payment systems
Ability to handle high-pressure situations while remaining calm, empathetic, and professional
Knowledge of KYC, AML, and compliance procedures
Ability to accurately verify customer details and handle sensitive information
Familiarity with customer support tools, CRM systems, and digital platforms (preferred)
If you want, I can also:
Vacancies
1
Posted
Jan 7, 2026
Experience
1+ Yrs
Deadline
9d left
Kathmandu
Hamro Patro, Inc. is actively hiring for the position of Customer Service Representative. This is a great opportunity to join a growing team in Kathmandu.
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